Careers

Are you a hospitality IT professional looking for a change in pace?

Currently Looking for:

(Hospitality experience is a must!)

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Position Title:

IT Manager

Department:

DTech Delta

Location:

Chicago or New York

Position Type:

Full Time

Salary or Hourly Rate:

Salary

Shift:

Daily and OnCall

Job description summary: The IT Manager reports to the Systems & Support Manager. The IT Manager is responsible for executing & implementing strategy, and provide maintenance of all information systems. The IT Manager must ensure that all hotel systems are operating properly, while focusing on providing exceptional guest and team member service. All hotel operations must be executed at the highest level of professionalism and courtesy.

Essential Duties and Responsibilities:

  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Basic understanding of network principles along with the ability to troubleshoot connectivity issues as needed.
  • Understand wireless technology and network infrastructure. Ability to assist and configure wireless devices.
  • Install equipment. Configure laptops, desktops and phone systems.
  • Utilize support ticketing system and help train staff.
  • Ability to work independently with a remote team. Independently evaluate situations and apply strategic problem solving.
  • Monitor, document and troubleshoot system backups.
  • Create and maintain IT documentation
  • Oversee installation of new software and system upgrades
  • Ensure data & security integrity
  • Provide high quality desktop and end user support for the hotel managers and supervisors.
  • Supervise employeesˇÇ use of systems to assure compliance with policies.
  • Supervise the access and activities of vendors and other outside entities that are allowed access to the systems.
  • Maintain inventories of equipment and licensing.
  • Excellent face to face communication and support skills.
  • Assist with the support needs at other sites.
  • Willingness to grow knowledge of systems through training and self-motivated study.

Required Education & Experience:

  • Must Understand & Troubleshoot Networking issues (Cabling, Switches, DHCP)
  • Must have experience in PC setup and troubleshooting
  • Must have Basic Printer, Scanner & Peripheral troubleshooting
  • Preferred to have Experience in System Selection and Implementation
  • Preferred Exchange and Active Directory Management
  • Preferred to have Banquet Audio / Visual experience
  • Preferred Helpdesk experience
  • Preferred Associates or higher in IT
  • Preferred IT experience in a face to face support environment

Required Knowledge, Skills and Abilities:

  • Understanding Remote Support
  • Good Communication Skills
  • Technical Management
  • Technical Understanding

Download as PDF

Position Title:

IT Support Specialist

Department:

DTech Delta

Location:

Munising, MI

Position Type:

Full Time

Salary or Hourly Rate:

Salary

Shift:

Daily and OnCall

Job description summary: A member of DTech Delta will assume a vital role in supporting information technology services for luxury hospitality across the globe. Will also install, configure and maintain computer systems and networks.

Essential Duties and Responsibilities:

  • Rapidly establishing a good working relationship with clients and other professionals
  • Communicating with clients to help set up systems or resolve issues Responding within time limits to emails and any client requests Setting up new user accounts, profiles and dealing with password issues. Install and configure computer systems Diagnose hardware/software faults Solve technical and application problems Monitor and maintain computer systems and networks

Required Education:

  • Associates in IT

Required Experiences:

  • Customer Service experience
  • Experience in the IT industry

Required Knowledge, Skills and Abilities:

  • Understanding Remote Support
  • High level of Communication Skills

Work Environment and Physical Demands:

  • Required to stand, walk, bend and twist.
  • Frequent lifting of equipment and boxes (up to 50lbs) Maybe required to work in various weather conditions

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Sustainability of highly specialized systems requires a support model that is specifically designed to ensure success. DTech Delta, our Mil-spec support branch, operates globally in real-time keeping systems up & running even in the most challenging of environments.

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